The video jerks or doesn't play smoothly
If your video does not play smoothly there are a few possible causes.
- Your internet connection is too slow. If this is the case the video will also be jerky.
- Your internet connection is too busy. Perhaps someone else in the house is using the internet. Try watching a video at a different time.
- Your computer is too slow or you have too many other programs or apps running. Shut down all other programs or apps and try again.