Helpdesk

Holmwood’s Privacy Policy

At Holmwood’s, we value and respect your privacy. That is why we treat your data confidentially and will never make it available to third parties. In this privacy policy document, we explain what data we collect and how we protect it against misuse and what rights you have as a user with regard to the personal data you have provided  us.

This privacy policy applies to the use of the website https://learning.holmwoods.eu , the online learning environment and the teacher environment we offer on this website. This privacy policy is valid from 17/08/2020. When a new version is published, all previous versions will become invalid.

For Dutch schools, please see https://www.methodeengels.nl/uw-privacy/ for our Data Processing Agreement.

Types of information we gather

Personal details

Students

Contact details

  • First name or initials
  • Last name or first letter of last name
  • Email address (it is possible to use fake email addresses)
  • Optional: student number (administration number within school)

Progress

  • Progress in course and results
  • Division into classes within the school ( as created by the school,these can also be virtual groups with no relation to the actual classification)
  • Keten-iD (ECK-ID), if applicable and desirable

Teachers and school admins

Contact details

  • First name or initials
  • Last name or first letter of last name
  • Email address (it is possible to use fake email addresses)
  • Optional: gender (for personalization of emails)

Progress

  • Assignment to classes within the school ( as created by the school, these can also be virtual groups with no relation to the actual classification)

Individual users

Contact details

  • First name or initials
  • Last name or first letter of last name
  • Email address

Progress

  • Progress in course and results

Contact form

When you use the contact form on this website, the information you fill in will be submitted to our customer service department. This information will be treated confidentially. All employees who handle personal details have signed a confidentiality agreement.

Screenshot functionality

If you use the screenshot functionality on the website to report an issue, personal information may be visible. This information will be treated confidentially. In the screenshot functionality, you can render personal information invisible.

Google Analytics

We use Google Analytics to improve our website. Your information is never shared with Google. Your IP address is anonymized. The information we obtain from you as a user cannot be traced back to your personal data.

Payment information

Payments are processed by a trusted third party. We do not gather credit card details.

Automated emails and newsletter emails

Emails that we send, either automated emails or newsletter emails, are tracked so we can determine their usefulness (e.g. which emails are never read and don't provide useful information). Data that is stored: when an email is opened and when a link is clicked. This data is deleted when your account is deleted. In case your email address was changed, any data about emails sent to your old address will be deleted after 6 months.

Access to personal details

The following groups of employees have access to personal details:

  • Sales & Support employees: for giving support to schools and users
  • Development team: for website and database maintenance

All employees who handle personal details have signed a confidentiality agreement.

Data storage and processing

Information is stored in databases in the Netherlands (primary) and Ireland ( backup). Information processing takes place exclusively in the Netherlands.

Third parties

Holmwood’s uses services from the following third parties:

  • Microsoft Corporation, Washington, specifically Azure, for storage and processing of data. Storage and processing takes place in the Netherlands and Ireland.
  • Google Ireland Limited, Ireland, specifically Google Apps for Business for email and data storage. Data is processed within the EU.
  • Sendinblue, Paris, to inform teachers via email about changes and other important developments in our products, and to send automated emails  to users (e.g. password reset links and progress reports). Data is processed in the EU.
  • Afi.AI for back-ups of Google Apps and Office 365. Data is processed in the EU.
  • PayPal Europe, Luxembourg, to process payments.(data: name and address)
  • Twinfield, for sending invoices.  ( data: name, address, e-mail address). Data is processed in the EU.

Data retention

Data in learning environment

Individuals: up to 2 months after subscription expiry date

Students, teachers and school adminsistrators: standard up to 7 months after subscription expiry date

Customer details

Customer details are kept until a request for deletion is received.

Delete account (individual users)

Individual users can delete their own account using the link “Delete account” link at https://learning.holmwoods.eu/Account.

Request deletion

Schools can submit a deletion request when they want data to be deleted before the statutory retention period.  Deletion requests can be submitted to support@holmwoods.eu or through the contact form on the website.

Version 2.0- 17/08/2020

Version 2.0 - 17/08/2020