Helpdesk

Account

Logging in

Forgotten password

Forgotten username

I can sign in at school, but not at home

Change account details

Two-step verification

The learning environment

Students can't do the speaking exercises

Can I use Holmwood's on my tablet?

Problems with sound

I can't find the app in the Play Store

Management

Import students

Assign classes to teachers

link with ParnasSys

System requirements

Unlink students

Teaching

How to assess students' level

reset progress

How to use virtual classes

Extra support with dyslexia

Course settings

Tracks with features

view and export results

The classroom lessons

Goals and smart Goals

How to set goals English Essentials

How to disable AutoFill/AutoComplete information

Level Assessment Test

Learners and students

No course available

Video doesn't load

My average scores are wrong

My level is too low / too high

The sound does not work

Subscriptions

Order and renew

Take out a subscription

I am a teacher and want to practice

Sign up with voucher code

From English Premium to Tweens

From English Premium to Tracks

Manuals

Manual for admins and teachers

New Teachers - PO

New Schoolyear - PO

New Schoolyear - VO

New Schoolyear - MBO

Manual for students (English Essentials)

Manual for students (English Premium)

Terms & Privacy

Terms & conditions

Privacy policy

Updates

15-04-2022 - Smartgoals and student environment

22-03-2022 - Emails to students reduced

19-02-2021 - Two Step Verification

19-02-2021 - Points en Medals Export

01-05-2020 - New Student pages

01-09-2019 - The new management environment

01-09-2019 - The new teacher environment